Love Cocoa Reviews

For online orders on Lovecocoa.com, payment can be made using Visa, Maestro, American Express, Apple Pay, Google Pay and PayPal. Additionally, Love Cocoa gift cards can be used for purchases on the site. These gift cards are available in various denominations and can be sent as an e-voucher. Please note that these gift cards can only be used at lovecocoa.com.

"Lovecocoa.com" is known for its luxurious chocolates. The company takes pride in its British heritage and strives to support local manufacturing. However, for a few selected products, they sometimes collaborate with European partners to bring the best quality to their customers. This has led to some confusion among customers regarding the origin of their products. For instance, the Czech address on the truffle box is related to the new Brexit rules, and not the manufacturing. It's a legal requirement to have an EU office if they wish to export.

The company is also committed to sustainability. They use cellulose-based materials for some of their packaging, which are derived from plant fibers and are biodegradable and compostable, unlike traditional plastics.

Their products are often described as exquisite and delicious. They offer a variety of products, including truffles and gin-related products. They also have a unique offering where they plant a tree with every bar sold. However, some customers have expressed disappointment with certain products, such as the salted chocolate almonds.

Despite some issues with delivery and customer service, many customers have had positive experiences with their products, especially when gifting. Their packaging is often praised for being beautiful and their products are considered reasonably priced, especially during sales.

Overall, "Lovecocoa.com" offers a range of high-quality chocolates with a focus on sustainability and local manufacturing. However, there have been some issues with transparency and customer service that the company needs to address.

The prices on Lovecocoa.com are considered reasonable, especially for one-off gifts. There are also sales that occur, allowing customers to purchase items at a reduced cost. For instance, a customer was able to buy gin-related products for a friend's birthday at an excellent price during a sale. However, it's worth noting that some customers have expressed dissatisfaction with certain aspects of the service, such as delivery issues and confusion about the origin of the products. Despite these concerns, many customers appreciate the company's commitment to environmentally friendly practices and the quality of their chocolate. The cost of an Easter egg, as a specific example, was mentioned to be £26.95. Please note that prices may vary depending on the product and any ongoing sales or promotions.

To get in touch with Love Cocoa, there are several options available. One can reach out to them via email at sales@lovecocoa.com for wholesale inquiries. For other queries, the email address is hello@lovecocoa.com. The physical address of Love Cocoa is Unit 4, 11-13 Benwell Studios, Benwell Road, London N7 7BL. They also have a contact form on their website that can be filled out, and a member of their team will respond within 24 - 48 hours. Please note that this information is subject to change, so it's always a good idea to check their official website for the most current contact details.

Love Cocoa has a 3.8 rating from 55 reviews. 69% of the reviews are 5-star, while 18% are 1-star. One customer was disappointed with the quality of an Easter Egg product, stating it was damaged and partially wrapped. The company responded, apologizing for the issue and offering a refund. Another customer praised Love Cocoa's products, stating they never fail to impress. The customer highlighted the company's commitment to sustainability and the quality of their chocolates. However, another customer expressed disappointment with a vegan chocolate Easter egg that arrived with the silver covering open. The company responded to this complaint as well, apologizing and offering to resolve the issue. There was also a review expressing confusion about the origin of Love Cocoa's products, with the customer believing they were supporting a British manufacturer, but finding some products were made in France and the Czech Republic. The company responded, explaining that Brexit rules require an EU office for export and that they sometimes collaborate with European partners for certain products. They also stated their goal to make everything in the U.K by 2025. Another review praised Love Cocoa for their reasonable prices, especially during a sale, and appreciated the company's communication about delivery delays during a heatwave. Overall, the reviews for Love Cocoa are mixed, with some customers expressing satisfaction with the products and customer service, and others expressing disappointment.

Love Cocoa offers a number of different delivery options. For the United Kingdom, they offer Royal Mail 48 tracked for £3.50, or free over £35 (takes 2-3 days usually), Royal Mail 24 tracked for £4.95, or £1.95 on orders over £35 (takes 1 day 93% of the time), and Premium Tracked Next Working Day for £6.95, or £3.95 over £40 (guaranteed next day). They also deliver to the Channel Islands for £11 and the Isle of Man for £5. Orders need to be placed before 12 PM for same-day despatch (Mon-Fri), excluding bank holidays. Next day service is available Mon-Thur. Orders placed after 12pm on Thursday will be delivered the following Monday. Their bars come in boxes which can fit up to 9 bars in and are delivered through the letterbox (95% of letterboxes). Orders over 9 bars and truffle tubes may not fit in letterbox boxes. No billing information is included in the parcel. They include a free gift message on a card you can choose at checkout. If ordering a pre-order item your full order will be delivered together, not separately. During the summer they reserve the right to hold the product until the temperature drops below 25 degrees to ensure your product arrives in perfect condition. Due to the high heat over the summer months in Europe it is not possible for them to ship their chocolate outside UK. They have halted all international shipping until September. If you have any questions regarding this or would like to arrange a special overseas delivery they may be able to arrange this for you. For Delivery options, they recommend the tracked service for important gifts and tight deadlines (Christmas/Birthdays) and for the peace of mind.

Love Cocoa accepts payment through major credit card companies, including American Express, as well as payment methods such as PayPal, Apple Pay, and Google Pay.

Yes, Love Cocoa accepts returns under the following conditions: the item must have been sold on the online store, the item has not been used, the item is returned in its original packaging, the return or exchange request is made within 7 days of delivery, the return delivery is paid by the customer, and the return is on a full-priced item.

The delivery cost varies depending on the delivery option chosen and the destination country. For deliveries within the United Kingdom, Love Cocoa offers free shipping on orders over £35.

The estimated delivery time depends on the delivery service selected at checkout.